We provide high quality care and support needed by mental health patients outside a hospital environment. We provide 8000 patient care episodes every year, and are highly experienced in caring for mental health patients who are being relocated to a new hospital, taken to an appointment or being moved under a Section of the Mental Health Act.

Our crews are trained on de-escalation, and how to care for patients with special needs, or are violent or sexually disinhibited. By being resourceful and considering alternative options, patients can often be persuaded to relocate without being forced or the need for restraint. If necessary we will adjust the crew gender mix or change the type of vehicle to meet the service user needs, and have the care skills needed to ensure a smooth transition. Above all we look after patients and treat them as people – with dignity and respect.

Around 20% of our work is the care of patients under Section 135 or 136. We also provide ward assistance and observation services in mental health wards and places of safety.

We operate 24 x 7 and can reach most parts of the UK within 2 hours*