Our Taunton open day film

Welcome to the Secure Care UK Recruitment Open Day here at our Taunton base. We’re looking for Mental Health Transport Assistants, people with caring hearts and calm heads. Could that be you?

We’re a specialist mental health patient transport service. When someone in a mental health crisis needs to travel safely, NHS trusts, police forces, and local authorities call on us. Our control room is open day and night every day of the year.

From 11 bases across the country, including right here in Taunton, we make more than 8,000 secure journeys every year, and both of our registered sites are rated Good by the CQC. This is so much more than just driving.

You’ll support people through some of the most difficult moments of their lives with compassion, a calm, reassuring presence, with dignity, respect in every interaction, and with safety, careful professional support.

No two days are the same. You could be transferring a patient between hospitals and mental health units, supporting community assessments and Section 135 conveyances, providing court and prison escorts, or helping patients get to their planned appointments and back again.

Our vehicles are built for safe, dignified journeys. You’ll work in a crew of two or more, taking turns to drive and to sit with the patient. Most journeys go without any restraint at all.

Our safe areas are there for when they’re really needed. So what could your day look like? Your shift starts at 10:30. First, you check your vehicle and equipment.

Then the control room sends you to your next job, or you’re on standby, ready to go. On the road, your focus is the patient, keeping them safe, comfortable, and reassured. And at 11pm, you finish up knowing you’ve made a real difference.

Now for the details that matter. The annual remuneration for this role is £29,505.60. You’ll work a rolling rota of 4 days on and 4 days off, with shifts from 10:30 in the morning to 11pm.

You get 29 days of annual leave, including bank holidays, and it’s a full-time contract with a 30-minute unpaid break. You don’t need experience to start. We’ll show you the ropes.

You’ll begin with a 1-day induction, then 4 shifts shadowing experienced crews, then 5 days of full training before you work independently. That includes training certified against the Restraint Reduction Network standards, mechanical restraints, e-learning, and annual refreshers to keep your skills up to date.

So who thrives here? You don’t need to be the loudest person in the room to make a difference. We look for kindness and empathy, clear communication, calm under pressure, teamwork and resilience, and professionalism.

You’ll need a full UK manual driving licence, and if you already have an enhanced DBS, bring it along today. It will make the process quicker. In return, we’ll look after you.

You’ll get access to the Blue Light Card for everyday discounts, a workplace pension to plan for your future, our Employee Assistance Programme for support whenever you need it, a healthcare cash plan to help with eligible health costs, and your uniform and PPE are provided.

And there’s room to grow. From Mental Health Transport Assistant to Team Leader to Deputy Care Operations Manager, and then on to Excellence Manager or Area Care Operations Manager.

Some people move across to our control room, our quality team, or other specialist roles, and we offer apprenticeships to help you get there. Everything we do is guided by our PROUD values: patient first, respect, openness, unity, and determination.

While you’re here today, have a tour of the base, meet the teams, take a look at the vehicles, find out more about the job and what it involves. And if you’re interested, fill out an application and get the ball rolling. And please help yourself to tea, coffee, cake, and biscuits.

Ready to join us? Scan the code to apply in minutes, or come and talk to Danielle or Adele here today. Secure Care UK. Caring hearts, calm heads.