Secure mental health patient transport – rated Good by the CQC

24/7 Control Room  0203 598 5938

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Patients & Families

Information for patients, families and carers – what to expect on the journey, and where to get help.

We know this can be a hard time

Whether you are about to travel with us or someone close to you is, these pages explain what happens on the journey, what to expect when you arrive, and who can help with everything else. Everything is in plain English, and you can start wherever you like.

Before and during the journey

Travelling with us

For patients: who will meet you, what the vehicle is like and what you can ask for.

Questions and worries

Straight answers to the things people worry about most.

Your rights and arriving

Your rights on the journey

What to expect from us, and who can help with your rights in hospital.

Arriving at hospital

What happens when we get there, and what to bring.

For the people around you

For families and carers

What happens, and how you can help.

Feedback and concerns

Tell us how it went, or raise a concern.

If you need help right now

NHS 111
Call and choose the mental health option

Samaritans
116 123 – free, day or night

Shout
Text SHOUT to 85258

999
If you or someone else is in danger now

In hospital? Any member of staff can help, and you can ask about advocacy.