Coordinate the safe transportation of patients by our national team of Mental Health Transport Assistants – taking bookings, despatching crews and providing professional logistical support from our St Leonards-on-Sea control room.
Pay: from £12.89 an hour (£13.89 nights and weekends) · Hours: full-time, days 07:30–19:30 and nights 19:00–07:00, including weekends · Reports to: Deputy Control Operations Manager
What you’ll be doing
- Answering and responding to incoming calls and emails professionally and promptly
- Despatching crews to bookings with due consideration to patient care, risk assessment and efficient use of resources
- Accurately recording booking information and operational data in our command and control systems
- Handling complaints and compliments professionally and escalating appropriately
- Supporting crew rotas, incident reporting within the CQC framework, and induction of new coordinators
- Some standby shifts covering planned leave – at home, ready to reach base within 45 minutes – with a guaranteed minimum income
What you’ll need
- Calm under pressure with excellent written and verbal communication
- Good IT skills and efficient problem-solving
- A team player able to maintain an enhanced DBS
Training and benefits
- Full induction: de-escalation, physical intervention and First Aid training, plus apprenticeships and career progression
- Company pension, refer-a-friend bonus and Health Care Cash Plan (after probation)
- Blue Light Card eligibility and Employee Assistance Programme from day one
- Full uniform and enhanced PPE; additional annual leave after 2 years
- Wagestream financial wellbeing platform
Flexibility is essential in this role – working times may change with reasonable notice. We are a Veteran Aware employer and are exempt from the Rehabilitation of Offenders Act 1974. We do not provide sponsorship.
