Mental health transition care services
High quality care and support for mental health patients outside a hospital environment – 8,000 patient care episodes every year.
Care first, always
Patients treated as people – with dignity and respect
We are highly experienced in caring for mental health patients who are being relocated to a new hospital, taken to an appointment, or being moved informally, or under a Section of the Mental Health Act.
Our crews are trained in de-escalation and how to care for patients with a wide range of needs. By being resourceful and considering person-centered approaches, patients can often be supported to travel voluntarily, without the need for restraint.
If necessary we will adjust the crew gender mix or change the type of vehicle to meet the service user’s needs. We operate around the clock and can reach most parts of the UK within hours.
Our services
How we can help
Transfers (Transition Care)
Specialists in caring for and transporting people experiencing mental ill health — relocations, appointments and discharges, across the UK and beyond.
Patient Discharges
Taking people home from hospital or a care setting — planned with the ward and family, unhurried, and focused on the softest possible landing.
Appointments (Wait and Return)
Taking people to ECT, dental and hospital appointments – our crew stays with them throughout, then brings them safely back.
Support for Section 135 / 136
Supporting police and local authorities in caring for patients under Section 135 or 136 — releasing officers quickly while we focus on dignified care.
Bed Watches
Ward assist and observation services for hospitals, often used in Place of Safety suites — releasing medical and security staff for their core roles.
Court of Protection
Sensitive, carefully planned moves for people who lack capacity — planned in advance with local authorities, solicitors, case managers and families.
Community Assessments
Standby or in-attendance support for Mental Health Act assessments in the community — with a safe transfer already on hand if needed.
Our Fleet: Specialist Vehicles
A fleet of 30+ vehicles providing flexible, accommodating care — which includes wheelchair accessible, stretcher and celled (safe area) conversions.
Need to arrange a transfer?
Call our 24/7 control room on 0203 598 5938 or request support online.