Arriving at hospital

Arriving somewhere new can be the hardest part. Here is what normally happens when we get there. Every hospital is different, and the ward will explain its own routines.

When we arrive

We normally go in with you and introduce you to the staff who will be looking after you. We pass on anything important from the journey, so you do not have to explain everything again.

Once the ward staff have taken over your care, our part of the journey is done. For questions about your care, your rights or how long you will stay, the ward staff are the right people to ask.

Ward staff may check your belongings when you arrive. Some things are not allowed on wards for safety reasons, such as sharp objects, glass, alcohol, lighters and some cables. They should explain why.

What to bring, if you can

There isn’t always a chance to collect your things before the journey – for example, if you have been taken to a place of safety under section 136. If you do get the chance, these things can help. If not, please don’t worry. Ward staff can help, and family or friends can often bring things in later.

• Comfortable clothes, nightwear and shoes
• Toiletries
• Any medication you take, and a list of it
• Your phone and charger (the ward will explain its rules, and some do not allow long cables)
• Something to read or do
• Important phone numbers, written down

A general idea of ward life

Most mental health wards have bedrooms, a lounge, a dining room and a garden or outdoor space. Some wards are for men or women only. Some doors may be locked to keep people safe, but this does not mean you are in prison. Staff are there day and night.

Days usually follow a routine of meals, activities, time with staff and meetings with your care team, and most wards have set visiting times. The ward will give you its own information when you arrive.

Rethink Mental Illness has a helpful guide to going into hospital for mental health treatment.

Appointments and going home

While you are in hospital, some hospitals ask us to take patients to appointments, such as dental or outpatient appointments, and wait with them. You can read more about our appointment journeys.

When it is time to leave, the hospital may ask us to take you home, or on to where you will be staying. The ward will arrange this with us and let you know what to expect.