Feeling scared, angry or confused before a journey is completely normal. These are some of the things people ask our crews most often. Select a question to see the answer.
Worries
Am I being arrested?
No. We are a patient transport service, not the police. Our job is to look after you and get you where you need to go safely.
Is this a prison van?
No. Our vehicles are adapted to keep everyone safe, in the same way an ambulance is adapted for medical care. The secure area is used rarely, and only as a last resort when it is needed to keep everyone safe.
Will they hold me down?
Talking comes first wherever possible, and around 9 in 10 journeys happen without any physical intervention. If it is ever needed to keep someone safe, it is only ever a last resort, for as short a time as possible, and it is always recorded and reviewed.
Once I am sectioned, will I be in hospital forever?
That is not how it usually works. Most sections have time limits and rules about when they are reviewed. The ward staff can explain how your section works and what your rights are.
Do I get any say?
You cannot always choose whether or where you go, but you can tell our crew what would help on the journey, and ask us anything. In hospital, staff must explain your rights, and you can ask about advocacy. See Your rights on the journey.
Will my family know where I am?
You can tell staff who you would like to be kept informed. If you are detained, your nearest relative is usually told. The hospital can help you get in touch with people.
Are psychiatric hospitals like they are in films?
Not usually. Wards vary, but most have bedrooms, a lounge, a dining room and somewhere to get fresh air, and the ward staff can tell you what to expect. See Arriving at hospital.
Practical questions
How long will the journey take?
It depends where you are going. Our crew will tell you before you set off, and keep you updated on the way.
Can I bring my things?
If you have things with you, you can usually bring them. There isn’t always a chance to collect things first – for example under section 136 – but family or friends can often take things to the ward later. For safety, bags are kept separately in the vehicle during the journey, and you can usually use your phone unless it would put you or others at risk.
What if I need the toilet?
Tell our crew. Whether we can stop on the way depends on keeping everyone safe, and they will explain.
Who can I talk to if I am unhappy?
Our crew, the ward staff or an advocate. You can also tell us about your journey afterwards. See Feedback and concerns.
If you need help right now
NHS 111
Call and choose the mental health option
Samaritans
116 123 – free, day or night
Shout
Text SHOUT to 85258
999
If you or someone else is in danger now
In hospital? Any member of staff can help, and you can ask about advocacy.
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