Contact us
Always open, always there for you – 24 hours a day, 7 days a week.
Get in touch
Here, whenever you need us
Whether you need to arrange a transfer, ask about our services, or speak to a member of the team – we’re here.
Head Office
Secure Care UK
2 Castleham Road, St Leonards On Sea
East Sussex TN38 9NR
Feedback & complaints
We don’t always get things right – tell us when we don’t
We take every complaint seriously and will investigate, resolve and report back if our service has not met our usual high standards. Complaints can be made verbally or in writing – by telephone, email or post.
Tell us
Most complaints can be resolved by speaking directly to the team responsible.
Call 0203 598 5938 or email [email protected].
We respond
We’ll contact you within five working days of receiving your complaint to confirm receipt and explain the action we plan to take.
Escalation
If you’re not satisfied with our final response, you may refer the matter to the appropriate regulator. Our response will explain how to contact the CQC.