Lead and develop a team providing safe, dignified mental health transport from our Middlesbrough hub on Teesside – coaching crews, upholding standards, and deputising for the Deputy Care Operations Manager.
Pay: from £30,819 a year (£13.49/h days, £14.49/h nights and weekends) · Hours: full-time, 4 on 4 off, 10:30–23:00 · Reports to: Deputy Care Operations Manager
What you’ll be doing
- Ensuring high-quality patient care during transfers – safety, comfort and professionalism
- Training, mentoring and coaching new and existing team members
- Maintaining vehicle standards and health & safety compliance
- Managing rotas and optimising team productivity
- Building relationships with clients and stakeholders
- Deputising for the DCOM to ensure continuity of service
What you’ll need
- Experience managing and developing teams in a healthcare or transport environment
- Full UK manual driving licence (required); enhanced DBS within 3 years (preferred)
- Strong communication, calm under pressure, and a genuine passion for patient care
Training and benefits
- Full induction: de-escalation, physical intervention and First Aid training, plus apprenticeships and career progression
- Company pension, refer-a-friend bonus and Health Care Cash Plan (after probation)
- Blue Light Card eligibility and Employee Assistance Programme from day one
- Full uniform and enhanced PPE; additional annual leave after 2 years
- Wagestream financial wellbeing platform
Flexibility is essential in this role – shifts may vary with patient needs. Enhanced pay applies for Place of Safety and bed watch work, with over-runs and extra shifts paid at additional rates. We are a Veteran Aware employer and are exempt from the Rehabilitation of Offenders Act 1974. We do not provide sponsorship.
