Lead, mentor and support our Middlesbrough teams delivering safe, respectful, person-centred mental health transport services.
Pay: £32,742 a year · Hours: full-time, 4 on 4 off, 12-hour shifts (10:00–22:30, one 13:30–02:00) · Reports to: Area Care Operations Manager
About the role
As a Deputy Care Operations Manager you’ll act as a role model for quality care, manage operational performance, and ensure your team embodies the values that set us apart. It’s a hands-on leadership role in an unpredictable, emotionally demanding service – suited to calm, compassionate leaders who want their work to matter.
What you’ll be doing
- Leading and coaching crews to deliver safe, effective, person-centred care
- Monitoring compliance with health & safety and company protocols
- Managing rotas, vehicle readiness and resource allocation
- Supporting recruitment, onboarding and retention of staff
- Acting as first point of contact for operational escalations
- Ensuring accurate use of electronic systems and data reporting
- Promoting a positive team culture and building client relationships
What you’ll need
- Prior leadership or supervisory experience in healthcare, security, emergency services or a related field
- Full UK manual driving licence (required); 12 months’ driving experience preferred
- Enhanced DBS within the last 3 years (preferred)
- Strong communication and coaching skills; calm under pressure; confident with IT systems
Training and benefits
- Full induction: de-escalation, physical intervention and First Aid training, plus apprenticeships and career progression
- Company pension, refer-a-friend bonus and Health Care Cash Plan (after probation)
- Blue Light Card eligibility and Employee Assistance Programme from day one
- Full uniform and enhanced PPE; additional annual leave after 2 years
- Wagestream financial wellbeing platform
Flexibility is essential in this role – shifts may vary with patient needs. Enhanced pay applies for Place of Safety and bed watch work, with over-runs and extra shifts paid at additional rates. We are a Veteran Aware employer and are exempt from the Rehabilitation of Offenders Act 1974. We do not provide sponsorship.
