Lead our 24/7 Control Room team of Deployment Coordinators at head office – making sure patients are transported safely and efficiently, in line with CQC guidelines and our service level agreements.
Pay: £30,357 a year · Contract: Full-time · Reports to: Shift Operations Manager
About the role
You’ll act as a role model for quality care – leading, mentoring and supporting your team to deliver safe, respectful, person-centred mental health transport, staying calm under pressure and managing operational performance day to day.
What you’ll be doing
- Managing and motivating a team of Deployment Coordinators, including performance and development
- First point of contact for operational queries, rota adjustments, incidents and resourcing
- Overseeing accurate patient report forms and data standards in line with CQC guidelines
- Supporting incident investigation and escalating risks promptly
- Communicating control room updates across the business
What you’ll need
- Prior leadership or supervisory experience in healthcare, security, emergency services or a related field
- Strong communication and coaching skills; calm under pressure and passionate about quality patient care
- Confident using IT systems for scheduling, reporting and communication
- Excellent attention to detail, organisation and IT proficiency (a driving licence is not needed for this control room role)
Training and benefits
- Full induction plus leadership development and career progression
- Company pension, refer-a-friend bonus and Health Care Cash Plan after probation
- Blue Light Card eligibility, Employee Assistance Programme from day one, Wagestream, full uniform and enhanced PPE
- 4 on / 4 off shift pattern
