Coordinate the safe transportation of patients by our national team of Mental Health Transport Assistants – taking bookings, despatching crews and providing professional logistical support from our Keynsham control room.
Pay: £28,107.64 a year · Hours: full-time, 4 on 4 off, 08:30–21:00 · Reports to: Control Room Manager
What you’ll be doing
- Answering and responding to incoming calls and emails professionally and promptly
- Despatching crews to bookings with due consideration to patient care, risk assessment and efficient use of resources
- Accurately recording booking information and operational data in our command and control systems
- Handling complaints and compliments professionally and escalating appropriately
- Supporting crew rotas, incident reporting within the CQC framework, and induction of new coordinators
What you’ll need
- Calm under pressure with excellent written and verbal communication
- Good IT skills and efficient problem-solving
- A team player able to maintain an enhanced DBS
Training and benefits
- Full induction: de-escalation, physical intervention and First Aid training, plus apprenticeships and career progression
- Company pension, refer-a-friend bonus and Health Care Cash Plan (after probation)
- Blue Light Card eligibility and Employee Assistance Programme from day one
- Full uniform and enhanced PPE; additional annual leave after 2 years
- Wagestream financial wellbeing platform
Flexibility is essential in this role – shifts may vary with patient needs. Enhanced pay applies for Place of Safety and bed watch work, with over-runs and extra shifts paid at additional rates. We are a Veteran Aware employer and are exempt from the Rehabilitation of Offenders Act 1974. We do not provide sponsorship.
