Join our Maidstone crew providing safe, dignified mental health patient transport – full training provided, experience welcome but not essential.
Pay: from £27,133.80 a year · Contract: Full-time · Reports to: Deputy Care Operations Manager
About the role
This role involves far more than driving. You’ll work directly with patients, ensuring safe and dignified transport, often during mental health crises – applying de-escalation techniques and trained interventions, always putting patient wellbeing first.
Experience is a bonus but not essential – full training is provided. We’re looking for empathetic, resilient people who thrive in a team and are committed to respectful, person-centred care.
What you’ll be doing
- Hospital transfers, court or prison escorts and medical appointments
- Section 135 warrants, working alongside police and mental health professionals
- Community assessments supporting local authority mental health reviews
- Bed watch services, supervising and supporting admitted patients
- Suite work: care and supervision in Section 135/136 places of safety
- Working in crews of two or more, rotating between driving, escorting and sitting with patients in our specially adapted vehicles
What you’ll need
- Full UK manual driving licence (required); minimum 12 months’ driving experience preferred
- Enhanced DBS within the last 3 years (preferred)
- Strong communication, calm under pressure, empathy and attention to detail
Training and benefits
- Full induction: de-escalation, physical intervention and First Aid training, plus apprenticeships and career progression
- Company pension, refer-a-friend bonus and Health Care Cash Plan (after probation)
- Blue Light Card eligibility and Employee Assistance Programme from day one
- Full uniform and enhanced PPE; additional annual leave after 2 years
- Wagestream financial wellbeing platform
Flexibility is essential in this role – shifts may vary with patient needs. Enhanced pay applies for Place of Safety and bed watch work, with over-runs and extra shifts paid at additional rates. We are a Veteran Aware employer and are exempt from the Rehabilitation of Offenders Act 1974. We do not provide sponsorship.
